Welcome to Mervin Travel, your passport to extraordinary experiences. Before you embark on your journey, please take a moment to familiarize yourself with our comprehensive terms and conditions. By using our services, you agree to abide by these guidelines.
Let’s explore the details:
Booking and Reservations
Booking Confirmation: Your reservation is confirmed upon receipt of payment or deposit. Start your journey on the right foot by securing your spot.
Travel Documents: Ensure you have valid passports, visas, and health certificates as required for your destination. Smooth travels begin with proper documentation.
Name Accuracy: Provide accurate names as per official documents. Any discrepancies may lead to issues during travel. Attention to detail ensures a seamless experience.
Payment and Cancellation
Payment Terms: Full payment or deposit is due at the time of booking. Secure your adventure with timely payments.
Cancellation Policy: Refer to your specific booking for cancellation fees and deadlines. Flexibility matters; know your options.
Refunds: Refunds are subject to supplier policies and processing times. Patience is key when awaiting reimbursements.
Travel Insurance
Highly Recommended: We strongly advise purchasing comprehensive travel insurance. Safeguard your journey against unexpected twists.
Itinerary Changes
Flexibility: Travel plans may change due to weather, flight delays, or other factors. Embrace spontaneity and adaptability.
Alternative Arrangements: We will provide suitable alternatives if any part of your itinerary is disrupted. Count on us to keep your adventure on track.
Health and Safety
Health Precautions: Follow health guidelines and safety protocols during your trip. Prioritize your well-being wherever you roam.
Medical Conditions: Inform us of any medical conditions or special requirements. Your health matters; let us assist accordingly.
Code of Conduct
Respect: Treat fellow travelers, locals, and cultural sites with respect. Foster a spirit of inclusivity and understanding.
Environmental Responsibility: Minimize your impact on the environment. Leave only footprints, take only memories.
Legal Compliance: Abide by local laws and regulations. Responsible citizenship enhances everyone’s travel experience.
Confidentiality
Privacy: We respect your privacy. Refer to our privacy policy for details. Your trust is paramount to us; rest assured, your information is secure.
Confidential Information: Any confidential information shared during the booking process remains private. Your secrets are safe with us.
Disputes and Claims
Prompt Reporting: Report any issues promptly during your trip. Timely communication helps us address concerns effectively.
Claims Process: Contact us for assistance with claims or disputes. We're here to guide you through any challenges you encounter.
Governing Law
Turkish Law: These terms and conditions are governed by Turkish law. Clear guidelines ensure a fair and equitable travel experience.
Contact Us
For any inquiries or assistance, feel free to reach out to our dedicated team. We're here to make your journey unforgettable.
About Us
We started our journey in 2014 as an innovative travel company. Mervin Travel is an agency fully licensed by Turkish Ministry of Cultural and Tourism.
Tursab License Number: 7790